Shipping & Policies
Shipping & Delivery
At North & Venus, every piece is hand-folded and carefully assembled in California. Because our jewelry is made in small batches, please allow 5–10 business days for order processing and production prior to shipment. Larger wholesale orders may require additional production time, and estimated timelines will be communicated upon order confirmation.
We currently ship within the United States only. We offer free shipping on all orders. Once your order has been shipped, you will receive tracking information via email.
We take great care in packaging each order to ensure it arrives safely. If your order arrives damaged or if you experience an issue with your shipment, please contact us within 7 days of delivery and we will work with you to resolve the issue.
Wholesale Claims & Damages
Wholesale Return Policy
Please inspect all merchandise upon arrival. Any claims for shipping damage, missing items, or order discrepancies must be submitted within 7 days of delivery with photographs of the original packaging and affected products.
Due to the handmade and delicate nature of North & Venus jewelry, wholesale orders are considered final sale and cannot be returned for unsold merchandise. Minor variations between pieces are expected and reflect the handmade nature of the collection.
Frequently Asked
Everything you need to know about our handcrafted origami crane jewelry.